Customer Care Policy

Importance of customer care

• The main challenge for any contractor is to obtain repeat business.
  
  
• The customer is the foundation of the business
  
  
• Competition for customers in the modern building environment is intense, providing a better product than firms of similar size and standing will ensure the future of the business.
  
  
• A strong reputation for providing excellent customer service with careful attention to contractor/client and contractor tenant relationship is at the fore of our business outlook.
  
  
• Always try to see things from the perspective of the customer be it tenant or client.

Acknowledging customers

• The first impression that you give to a customer needs to be one of professionalism. Making customers feel comfortable in your presence will open the opportunity to engage on conversation and lead to tender opportunities.

Listening

• It is important that we listen to the needs of both the tenants and our clients to ensure that their needs are met and levels of high customer satisfaction are maintained.

Professional manner

• Having a professional manner will assist the client in feeling confident about future discussions.

Helping tenants

• In many alteration projects involving works within private dwellings contact with the occupier will be inevitable. It is important that a high level of consideration should be given to those that we affect during the works.

• Health and safety in the work place

• General cleanliness

• Care of tenants goods and possessions

• Efficiency in carrying out work

Tenants with disabilities

• It is important to be especially considerate when operating within properties in which the occupier may have a disability.

Getting it right first time

• We have a policy in compliance with the Egan principles of getting the job done properly first time. Our objective is zero defects.

Customer care manager